Terms & Conditions

Please, read these terms and conditions of use carefully before using or obtaining any materials, information, products or services through rehanaresorts.com By accessing rehanaresorts.com you agree to accept, without limitation or qualification, all of these terms and conditions of use. If you do not accept these terms and conditions of use, please exit rehanaresorts.com immediately. 


Your use of the web site is subject to the rehanaresorts.com privacy statement


You may only use this web site if you are at least 18 years of age. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the web site by you and anyone using your password and login information. You may only use the web site to make legitimate reservations or purchases, downloading fact sheets and needed information for the holiday, contacting the hotel’s representatives. You may not use the web site: to make any false, fraudulent or speculative reservations; to post or transmit any unlawful, threatening, defamatory, indecent, pornographic or profane material or any material that could constitute or encourage conduct that could be considered a criminal offence, give rise to civil liability, or otherwise violate any law; to post or transmit any material contain graphic description of incidents, injures or death; to post or transmit any materials contain description of any medical accidents or criminal cases without being based upon legal reports from local authorities (we reserve the right to consider such materials as defamatory with full liability as per Defamatory Law); or by any other purpose that is unlawful or prohibited by these items and conditions of use. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of web site.


We may make information regarding specific programs, offers or promotions, which we are conducting, available on the web site. Any such programs, offers or promotionsis subject to the specific terms, conditions and restrictions listed on the web site. We reserve the right to alter or withdraw any program, offer or promotion at any time. Please, refer and read carefully the terms, conditions and restrictions included on the web site in connection with each program, offer or promotion.


Our web site is available worldwide to anyone with internet access. However, the web site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in internet service or other unforeseen circumstances. 


Your use of the web site is at your own risk. The web site is provided on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties or merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. 


We do not review or monitor any web sites linked to the web site and are not responsible for the content of any such linked web sites. Your linking to such web sites is at your own risk. 


Neither us nor any of our subsidiaries, affiliates divisions, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the web site or any materials, opinions or recommendations of third parties on the web site. The limitation applies whether the alleged liability is based on contract, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage. 


The content included on any of our web site, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Rehana Group and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material for any purpose other than personal, non-commercial use (or legitimate activities of a travel agent or travel advisor) without our written permission. 


*Privacy policy

Last updated: February 2015

Rehana Hotels & Resorts (Rehana Group, Rehana Hotels & Resorts, “we” or “us”) is committed to safeguarding your personally identifiable information while visiting the Rehana web site, namely, rehanaresorts.com. Our goal is to provide you with an Internet experience that delivers the information, resources and services that are the most relevant to you. We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly.

We have provided this Privacy Policy as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web site and during your relationship with us. This Privacy Policy applies to information we collect on the web site, and through e-mail, text, and other electronic messages between you and our web site or online customer support.

Please, read the following carefully to understand our practices regarding information collected. By visiting our web site, you consent to the terms of this Privacy Policy.


Rehana Hotels collects information about our guests and visitors to our web site so that we can provide an experience that is responsive to our guests’ and visitors’ needs. Information can be collected as a part of: (1) fulfilling reservation or information request; (2) purchasing products; (3) registering for program membership, (4) submitting a job application, or (5) responding to communications from us (surveys, promotional offers, or reservation confirmations etc).         We endeavor to collect information only with your knowledge and with your permission if necessary. We may collect two types of information about you when you visit our web site, personal and non-personal (or aggregated) information. The term “personal information” refers to data you voluntarily provide in connection with the use of the web site that identifies you and/or the company on whose behalf you are accessing and using the web site. Personal information includes, for example, data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. We may ask you for personal information when you request information from us, enter a contest or promotion sponsored by us, or when you report a problem with the web site. The information we collect may also include records and copies of your correspondence, if you contact us, your responses to surveys we may ask you to complete for research purposes, details of transactions you carry out through the web site, and the fulfillment of your orders. We are working closely with certain third parties (including, for example, business partners, contractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers) and we may also receive personal information about you from them. Rehana Hotels may also collect non-personally identifiable information about you, such as your use of our web site, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys. Additionally, with regard to each of your visits to our web site, we may automatically collect certain types of technical information, including, for example, the Internet Protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, language setting, browser plug-in types and versions, and operating system and platform.


Rehana considers the personal information collected on this web site to be confidential. We will not sell, rent, or share your information without your consent except in accordance with this Privacy Policy or for the purposes disclosed on any online form or location on this web site where you provide personal information to us. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your personal information are: providing services such as processing a transaction (making a reservation, fulfilling a request for information, or completing a product order) marketing and communications with you in relation to the products and services offered by Rehana Hotels, our strategic marketing partners, and other trusted third parties performing market research via surveys to better serve your needs, improve the effectiveness of our web site, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities. You will always be offered the choice not to submit your personal information.


As part of our commitment to keep you informed, we may e-mail, telephone, or contact you by other means to notify you of new Rehana Hotels products and services, or upcoming Rehana Hotels special offers, events, enhancements, or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Rehana Hotels directly.


Rehana Hotels does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web site. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Rehana Hotels marketing communications.


Rehana Hotels may amend this Privacy Policy from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Policy was last updated.